Privacy Policy

Lumio Booking, operated by Lumio Agency. Last updated: June 2026.

This Privacy Policy explains how Lumio Booking (“we”, “us”) and the salons that use our software collect, use, and protect your information when you book an appointment or receive messages from us.

Information we collect

When you book an appointment we collect your name, phone number, email address (optional), and appointment details. We use this information to schedule your visit, send you appointment-related messages, and (only if you opt in) send you promotional offers from the salon you booked with.

SMS / text messaging

If you provide your mobile number when booking, you may receive transactional text messages such as appointment confirmations and reminders. If you separately opt in (by checking the marketing consent box), you may also receive promotional offers. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance.

Text messaging consent and opt-in data will not be shared with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. The above categories of data we may process exclude text-messaging originator opt-in data and consent — this information is never shared, sold, or transferred to any third party or lead generator.

How we use your information

We use your information only to: provide and manage your bookings; send appointment confirmations, reminders, and updates; process payments; run loyalty and (with consent) marketing communications for the salon you visited; and improve the service. We do not sell your personal information.

Sharing

Your information is shared only with the salon you booked with and the service providers that operate the platform on our behalf (for example, secure hosting, email, SMS, and payment processors) strictly to deliver the service. These providers are bound to protect your data and may not use it for their own purposes. As stated above, SMS opt-in/consent data is never shared.

Data retention & security

We retain your information for as long as needed to provide the service and meet legal obligations, and we use reasonable administrative and technical safeguards to protect it.

Your choices

You may opt out of marketing texts at any time by replying STOP. You may request access to or deletion of your information by contacting the salon you booked with or us at the address below.

Contact

Lumio Agency — lumioagency.com@gmail.com · lumioagency.com