Booking, Cancellation & No-Show Policy

Lumio Booking, operated by Lumio Agency LLC. Last updated: July 2026.

Lumio Booking is the online booking channel for the salon you are booking with. The salon provides the service; Lumio provides the software that holds your appointment. This page explains what applies to every booking made through Lumio, on our website, on a salon’s own website, or from a salon’s Google Business Profile.

Confirming a booking

A booking is confirmed the moment you complete the booking form — no account is required. You receive an immediate confirmation by email, and by SMS if you provided a mobile number. The confirmation shows the salon, service, staff member, date, time, duration and price.

Changing or cancelling

You may cancel or reschedule free of charge up to 2 hours before the appointment, unless the salon has set a longer notice period — in which case that period is shown on the salon’s booking page before you confirm. To change a booking, use the link in your confirmation message or call the salon directly; both routes reach the same calendar.

No-shows and late arrival

If you do not arrive, the salon may record a no-show on your customer record. Arriving more than 15 minutes late may mean the service has to be shortened or rescheduled, at the salon’s discretion, because the following appointment is already booked.

Deposits and payment

Most salons take payment in-store after the service. Where a salon requires a deposit or online payment, that is stated on its booking page before you confirm, together with the refund rule that applies to it. Lumio never charges you separately for making a booking.

Prices

Prices shown are set by the salon and include any discount that applies to your booking. Some salons display both a cash price and a card price; where they do, both are shown on the service before you select it. The final price is confirmed before you complete the booking.

If something goes wrong

Contact the salon first — its phone number is in your confirmation message. If you cannot reach the salon, or your booking did not arrive, contact us and we will resolve it: lumioagency.com@gmail.com · +1 (512) 886-8189. We answer within one business day.