Support & Help Center
We’re here to help with bookings and text messages.
Text message (SMS) help
Lumio Booking sends appointment confirmations, reminders, and updates from the salon you booked with, plus promotional offers if you opted in. Here’s how to manage those texts:
- Stop messages: reply STOP to any text. You’ll get a one-time confirmation and we’ll send no further messages.
- Resume messages: reply START.
- Get help: reply HELP, or email us using the contact below.
- Message frequency: varies — typically up to 6 messages per month.
- Cost: message and data rates may apply, depending on your mobile carrier’s plan.
Your mobile opt-in and consent information is never shared with third parties. You can review or start a text subscription on our Text Alerts page.
Booking & appointment help
To change, reschedule, or cancel a specific appointment, contact the salon you booked with directly — their name and phone number appear in your booking confirmation. If you used a one-tap confirm/cancel link in a reminder, you can also manage your appointment from there.
Contact us
Email: lumioagency.com@gmail.com
Website: lumioagency.com
We aim to respond within 1–2 business days.
See also our Privacy Policy and Terms of Service & Messaging Terms.